How do I track my order?
You can log into your account in the “<a href=”https://biologicperformance.com/my-account/”>My Account</a>” page, or we will send you an email with tracking information. Please wait 1-3 business days before contacting us. Your order may have been directed to shipped by a third party such as directly from the manufacturer. In which case we’re waiting for them to send it to us before we can send it to you.
What is your phone number?
We currently solely use email for customer support. Just fill out the <a href=”https://biologicoperformance.com/contact/”>contact form</a> and we’ll get back to you asap. Telephone customer support is currently in the works and we will post the phone number once available. Thanks for being patient with us.
What shipping methods do you use?
We use a variety of shipping carriers. Depending on your location, warehouse location, and products ordered we typically use USPS, UPS, or FedEx. All free shipping sales are shipped ground method and can use any carrier. If you need faster shipping, or need to use a specific carrier due to shipping delivery location please contact us before ordering.
What payment methods do you accept?
We accept PayPal, Amex, Discover, Mastercard, and Visa. You can also send a personal or business check to us. Although you will need to contact us and arrange the order.
Do you accept PO's from business or schools?
Yes we do accept PO’s from businesses or school. Just shoot us an email and we can work out the details.
When do you actually run my credit card?
We process the order and run your credit card at the time you place your order. If you want us to wait until your order actually ships, please email us and we will need to take down your credit card information to manually enter at the time of shipment.
Where are you located?
We’re is based out of Antioch, IL. We currently do not have a retail store or warehouse that you can pickup product from. We use partnerships with various warehouses across the U.S to reduce shipping costs and inventory. This also helps to reduce the environmental load on shipping from and to our warehouse. In some cases the manufacturer will ship directly to you if they’re closer in distance than one of our warehouses.
Do you sell my information to third parties?
No we do not. That we be against our values and the way we do business.